# Routing channel messages

Channels route messages through a crew selected as the channel's `Fennec mode`; they do not assign an individual agent or a separate bot record directly.

![Routing channel messages](https://www.foxora.ai/docs/images/v5.0.8/reference/settings-channels.webp)

*Studio interface in English. Sample data.*

## Choose the correct route

1. Open `Settings` → `Channels` and edit the installation.
2. For normal messaging, email, or event connectors, choose an `Agent crew`.
3. For supported phone connectors, choose a `Voice crew`; incompatible crew types are not selectable.
4. Save with `Update channel`, then send a representative message or call.
5. For a website bot, configure a `Bot agent` inside a `Chatbot crew` and publish its embed from Crews instead of Channels.

## Expected result

New traffic enters the compatible crew, whose Fennec coordinator selects the appropriate member while preserving the channel policy.