# Overview

Troubleshoot Foxora by identifying the failing surface, preserving the exact error, and changing one layer at a time.

- Repeat the smallest safe action that shows the problem.

- Record Desktop and CLI versions, operating system, time and timezone, account, and task or request identifier.

- Decide whether the failure is account, local runtime, cloud service, project, permission, model, tool, browser, or connection related.

- Apply one reversible correction, then rerun the same action.

- Collect redacted diagnostics before reinstalling or clearing data.




Use **Settings → System** for runtime and service status, **Settings → About** for version and support, and `foxora doctor` for CLI checks. A green service tile does not prove that the original task path works.




**Expected result:** either the exact reproduction succeeds, or one named layer and its evidence remain for support.

Source: https://www.foxora.ai/docs/ko/troubleshooting/overview