Privacy Policy
We take your privacy seriously. This policy explains exactly what data Foxora collects, why we collect it, how we protect it, and the choices you have.
Overview
xBesh Labs, LLC ("xBesh Labs", "we", "us", or "our") is the legal entity behind Foxora AI. We operate the website at foxora.ai and the Foxora AI platform, including its API, agent runtime, dashboard, and all related services (collectively, the "Service").
xBesh Labs, LLC is incorporated in Delaware, United States. Our registered address is 8 The Green, Dover, Delaware, United States 19901.
This Privacy Policy describes how we collect, process, store, share, and protect personal information when you use the Service, and explains the choices available to you regarding your personal data.
Data we collect
We collect information in the following categories:
Account & identity
- Name, email address, and password hash when you register
- Profile settings and preferences you configure
- Billing name, address, and payment method metadata (card last four, expiry) — full card numbers are never stored by us, handled exclusively by Stripe
- Company name and role if provided
Product usage
- API requests, model calls, token counts, latency, and cost records
- Feature flags enabled on your account
- Agent configurations, names, and deployment states you create
- Support tickets and communications with our team
Technical & device
- IP address, browser type, operating system, and device type
- Log data including error traces, request IDs, and timestamps
- Session tokens and authentication events
- Referral source and UTM parameters if you arrive via a tracked link
Content you provide
- Prompts, inputs, and outputs processed through the Foxora API (used solely to deliver the service; not used for model training)
- Files, documents, or data you upload for analysis features
How we use data
We use the information we collect to:
- Provision, operate, and maintain the Service and its features
- Process billing, manage subscriptions, and prevent fraud
- Enforce plan limits, rate limits, and acceptable-use policies
- Send transactional emails (account confirmation, invoices, password reset, usage alerts)
- Provide customer support and resolve technical issues
- Monitor and improve reliability, performance, and security
- Generate aggregated, anonymized analytics about service usage
- Comply with legal obligations and respond to lawful requests
Retention & security
We retain personal data for as long as your account is active and as necessary to provide the Service, meet legal obligations, resolve disputes, and enforce agreements.
- Account data is retained while your account is active and for up to 90 days after deletion, then permanently purged
- API usage logs are retained for up to 13 months for billing reconciliation and abuse detection
- Payment records are retained for 7 years as required by financial regulations
- Support communications are retained for 3 years
We protect your data using:
- TLS/HTTPS encryption for all data in transit
- AES-256 encryption for sensitive values at rest (e.g., API keys)
- Row-level security and role-based database access controls
- Multi-factor authentication requirements for infrastructure access
- Regular security reviews and dependency audits
Your rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Correction: update inaccurate or incomplete profile information via dashboard settings
- Deletion: request permanent deletion of your account and associated data
- Portability: export your usage data and account information
- Restriction: object to certain processing activities
- Opt-out of marketing: unsubscribe from non-transactional emails at any time
To exercise these rights, contact us at privacy@foxora.ai or use the account settings in your dashboard. We respond to all requests within 30 days.
Children
The Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn that a child has provided us with personal data, we will delete it promptly. If you believe a child has provided us with data, contact privacy@foxora.ai.
Policy changes
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. Continued use of the Service after notification constitutes acceptance of the updated policy.
Contact us
For privacy-related questions, data requests, or to report a concern, contact us at:
xBesh Labs, LLC
8 The Green
Dover, Delaware, United States 19901
Privacy requests
privacy@foxora.aiLegal & compliance
legal@foxora.aiGeneral support
support@foxora.aiSecurity reports
security@foxora.ai