Frequently asked questions

Account & plans

Do I need a paid plan to try Foxora?

No. The Free plan includes gateway access, Ember OS, and one concurrent cloud agent. You can upgrade later from Billing.

How do I delete my account?

Open Settings → Account and click Delete account. We remove your profile, agents, API keys, and personal data within 30 days. Aggregated usage metrics may be retained for billing reconciliation.

Gateway & API

Can I use the OpenAI SDK against Foxora?

Yes. Override baseURL to https://api.foxora.ai/v1 and use a Foxora API key as the API key. See API overview.

Which models are available?

Hit /v1/models to see the live list filtered to your account. New models appear automatically as we add them.

Are my prompts used to train models?

No. We pass requests through to providers with training opt-out flags wherever the provider supports them. Foxora itself never trains on your prompts or responses.

Agents & Ember OS

Where are my agent files stored?

On your machine, in the workspace directory configured in Ember OS → Settings → Storage. See Install Ember OS for default paths.

Can I run an agent without internet?

Currently no — even local agents call the Foxora gateway for model inference. Local-only inference for selected open-source models is on the roadmap.

Billing

What happens if I hit my spend cap?

Gateway requests start returning 402 Payment Required until the next billing cycle or until you raise the cap. No surprise charges.

Do you offer team or volume discounts?

The Team plan covers most multi-user setups. For larger volumes (>5 seats or >$1k/mo gateway spend), email sales@foxora.ai.

Security

Where is data stored?

Account data lives in EU and US Supabase Postgres clusters. Model requests are routed to the closest provider region. We’re working towards SOC 2 Type II.

Found a security issue?

Please report responsibly to security@foxora.ai. We respond within 72 hours and credit reporters publicly with permission.