Plugin and channel settings
Plugins give Fennec authenticated app tools; Channels receive messages and route them through a compatible crew. They share accounts and policy concepts but remain separate settings pages.
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Review connected services
- Open
Settings→Pluginsto install, inspect tools, connect another account, or disconnect an account. - Confirm the required plugin account is connected before assigning its access to an agent or channel.
- Open
Settings→Channelsto add or edit a messaging, email, event, or voice installation. - Review
Fennec mode,Advanced channel controls, and the live status. - Test a real plugin action or inbound channel event before removing a dependency.
Expected result
Authorized tools remain available to the intended agents, and connected messages reach the selected crew under the saved channel policy.