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Language: English

Channel troubleshooting

A connected badge proves saved configuration, not the full provider-to-Foxora message path. Diagnose the row status, provider callback, identity verification, and a real event in that order.

On this page2
  1. Check the live path
  2. Expected result
Channel troubleshooting
Studio interface in English. Sample data.

Check the live path

  1. Open Settings → Channels and read the affected row's status and guidance.
  2. Select Edit settings; confirm credentials, required scopes, and the compatible Fennec mode.
  3. For webhook providers, copy Foxora's displayed webhook URL and verification or signing value into the provider console.
  4. Complete owner verification when the channel requests it.
  5. Send a new inbound message and wait through any displayed provider backoff before retrying.

Expected result

The runtime becomes healthy and the test message reaches the selected crew. Persistent authentication errors require corrected provider credentials or scopes.