Connect plugins and channels

Plugins give Studio access to external apps. Channels let people reach an agent from messaging or email surfaces.

Plugin#

1. Open Settings → Plugins.
2. Choose a plugin and review the requested permissions.
3. Select Connect, finish authorization, and return to Studio.
4. Test one read-only action before allowing writes.

Channel#

1. Open Settings → Channels.
2. Choose the platform and follow its credential or authorization steps.
3. Assign the intended agent or crew.
4. Send one test message and confirm the reply in both Studio and the channel.

You are done when#

The smallest representative read, write, or reply succeeds with the intended account and agent.