foxora
Start free
Language: English

Contacting support

Send Foxora support one concise reproduction with redacted evidence after the relevant troubleshooting guide fails.

  1. Open Settings → About → Support to use the current official contact.
  2. State the affected surface: Desktop, Web, account dashboard, CLI, or API.
  3. Include operating system, app or CLI version, time and timezone, and the exact action attempted.
  4. Add the first error and task, run, session, or request identifier.
  5. Explain impact, expected result, and every repair already tried.

Attach only the smallest useful screenshot or log excerpt. Remove tokens, cookies, API keys, signed download links, payment details, private prompt content, and unrelated project files. For billing issues, include an invoice identifier rather than card data.

Expected result: support can route the case to one product layer without first asking for basic reproduction details.